Support Officers, Home Care – Chatswood and Surry Hills Offices

Our Home care division is experiencing rapid expansion. The job will entail visiting clients in their homes across metropolitan Sydney

Role Description:

•Work with clients and stakeholders in planning and managing services;

• Facilitate and provide effective case management to a portfolio of L1 and L4 clients, clients with low complexity, receiving Home Care Package or through other programs and service agreements;

• Manage implementation of service delivery to clients in accordance with client agreements and budget parameters whilst maintaining high levels of customer satisfaction;

• Work collaboratively with clients, their carers, family, and/or advocates as well as other Home Care Service staff, health professionals and other external stakeholders to maximise clients’ independence and their ability to remain living in the community;

• Understand and be able to articulate Home Care service offerings to existing and prospective clients, family/carers, client advocates and referral providers;

• Undertake person-centred care planning in accordance with Australian Chinese Community Association model of care, developing care plans, budget, schedule of services, including identifying client care needs, requirements and setting client service expectations;

• Ensure a strong understanding of client needs, requirements and potential by monitoring the client’s circumstances and maintaining relevant client records, care plans, schedule of services and budget.

Essential skills and characteristics

• Current NSW Driver’s License;

• High level of interpersonal skills including the ability to develop and maintain relationships within a team, with customers, across service providers and with various stakeholders;